MODEL OF COMMUNICATION BETWEEN CITIZENS AND THE OMBUDSMAN INSTITUTION IN SERBIA
Keywords:
ombudsman, models of communication, direct and indirect communications, petitions, Protector of Citizens, protection of human rights, SerbiaAbstract
The Ombudsman is an independent control institution that is constituted in the legal and political systems with the primary goal of protecting human rights and civil liberties. This paper discusses the nature of relations between citizens and the Ombudsman, because the effectiveness of the functioning of these institutions and the level of human rights protection is to some extent conditioned by the quality of the relationship of mutual communication.
This paper analyzes the two basic models of communication between citizens and the ombudsman institution - direct and indirect model. Moreover, we analyzed the trends of legal regulation, and also the different ways in which mutual relations are implemented into practice. Based on empirical data on the relationship between the applicants and the institution of Ombudsman in Serbia, the author points out the key advantages and disadvantages of direct communication models.
The conclusions adopted emphasize the importance of indirect communication models in countries with low intensity of political culture and trust in institutions, among which is Serbia. It is this model of communication that contributes to raising the visibility of these institutions to the public, directly encouraging its importance in protecting human rights.
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References
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Извештаји:
Redovan godišnji izveštaj Zaštitnika građana za 2016. godinu (2017), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2015. godinu (2016), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2014. godinu (2015), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2013. godinu (2014), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2012. godinu (2013), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2008. godinu (2009), Zaštitnik građana, Beograd
Redovan godišnji izveštaj Zaštitnika građana za 2007. godinu (2008), Zaštitnik građana, Beograd
Нормативни акти:
Zakon o Zaštitniku građana, Službeni glasnik RS, br. 79/2005, 54/2007, Beograd
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