M. LAZAREVIĆ, M. . MODEL OF COMMUNICATION BETWEEN CITIZENS AND THE OMBUDSMAN INSTITUTION IN SERBIA. KULTURA POLISA, [S. l.], v. 14, n. 34, p. 507–520, 2017. Disponível em: https://kpolisa.com/index.php/kp/article/view/772. Acesso em: 13 jan. 2026.