GORAN, Đoković; ČELIK, P. Raising the Level of Competitiveness in Services by Implementing TQM . KULTURA POLISA, [S. l.], v. 18, n. 45, p. 347–362, 2021. DOI: 10.51738/Kpolisa2021.18.2r.5.02. Disponível em: https://kpolisa.com/index.php/kp/article/view/51. Acesso em: 30 may. 2026.