ANALYSIS OF THE FINANCIAL SECTOR FROM THE ASPECT OF ORGANIZATIONAL COMMITMENT
Keywords:
financial sector, organizational commitment, commercial banks, profitabilityAbstract
The financial sector is one of the pillars of the economic system of the Republic of Serbia. The banking sector has a dominant role in the financial system of the Republic of Serbia with a share of 92.4% in the total balance sheet. The profitability of banks is significantly influenced by the organizational commitment of employees. Organizational commitment is the degree to which employees are identified with a particular organization and its goals and wishes to maintain in the organization, or a measure of their emotional and intellectual commitment to their work. The organizational commitment is influenced by several factors: the characteristics of the job itself, the nature of the awards, the possibility of employment, the attitude of the organization towards the new employees and the personal characteristics of the employees. More dedicated employees influence the creation and maintenance of good reputation of banks, and provide better services to new and existing clients, which directly affects the improvement of performance indicators. The aim of the study is to investigate the influence of organizational behavior on the organizational commitment of employees in commercial banks of the Republic of Serbia by means of a pilot research which was conducted in the April-May of the year 2018. Data collection was carried out by an anonymous questionnaire that included respondents from nine commercial banks operating in the City of Belgrade, wherein the authors have applied a scale of the internationally recognized instrument "Organizational Commitment Questionnaire (OCQ)" in order to measure the organizational commitment.
Downloads
References
Abdullah, Ramay IM (2012): Antecedents of Organizational Commitment of Banking Sector Employees in Pakista, Serbian Journal of Management, 7(1): 89–102. doi:10.5937/sjm1201089A
Becker, Howard (1960):Notes on the concept of commitment, American Journal of Sociology, 66(1), 32-40, 1960.
Grinberg, Džerald; Baron, Robert (1998): Ponašanje ljudi u organizacijama, Želnid, Beograd.
Dušanić, Jovan (2003): Poslovno bankarstvo. Srpsko Sarajevo: Konseko institut.
Lekić, Snežana; Erić, Ivana (2016): Organizaciono ponašanje, Beogradska poslovna škola – Visoka škola strukovnih studija, Beograd.
Meyer, John; Stanley, David; Jackson, Timothy; McInnis, Kate; Maltin, Elyse; & Sheppard, Leah (2012): Affective, normative, and continuance commitment levels across cultures: A meta-analysis. Journal of Vocational Behavior, 80(2), 225–245. doi:10.1016/j.jvb.2011.09.005
Mittal, Shweta; Mittal, Vivek (2015): Employee Commitment in Public and Private Banks in India, International Journal of Business and Management, 10(11), 199–205. doi:10.5539/ijbm.v10n11p199
Privredna komora Srbije, Finansijski sektor. Preuzeto sa http://www.pks.rs/PrivredaSrbije.aspx?id=4 (10.07.2018.)
Narodna banka Srbije, Uprava za nadzor nad finansijskim institucijama Sektor za kontrolu poslovanja banaka (jun 2018): Bankarski sektor Srbije – Izveštaj za IV tromesečje 2017. Preuzeto sa http://www.nbs.rs/internet/latinica/55/55_4/kvartalni_izvestaj_IV_17.pdf (10.07.2018)
Porter, Lyman; Steers, Richard; Mowday, Richard; Boulian, Paul (1974): Organizational Commitment, Job Satisfaction and Turnover among Psychiatric Tehnicians, Journal of Applied Psychology, 59(5), 603–609.
Račić, Željko; Barjaktarović, Lidija (2016): An analysis of the empirical determinants of credit risk in the banking sector of the Republic of Serbia. Bankarstvo, 45(4), 94–109.
Robbins, Stephen; Coulter, Mery (2005): Menadžment, Data Status, Beograd.
